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Aon COVID-19 Questions

Does my insurance cover me if a patient claims they have contracted COVID-19 from me?

This message is relevant if you currently hold the following insurance policy arranged by Aon:

  • Health Combined Professional Indemnity, Public & Products Liability policy;

Your policy(ies) will continue to cover you as per the usual policy terms and conditions while you continue to provide health services to your clients, even where your patient alleges they have contracted COVID-19 from you. Please be aware that you must:

  • comply with public health laws and with government directives regarding the pandemic; and
  • take reasonable precautions to prevent injury/infection or property damage.

We recommend you stay in contact with your relevant registration body and/or association to ensure you’re staying informed of relevant updates or changes that may be announced. Visit the Department of Health website which provides some definitions of what constitutes telehealth services.

If you have any questions or concerns about your coverage, please contact Aon on 1800 805 191.

Are you providing your service remotely?

If you currently hold the Aon Health Combined Professional Indemnity, Public & Products Liability Policy, Aon have liaised with the insurer Vero to clarify your coverage under this policy while providing your service remotely.

This policy will cover you as per the usual policy terms and conditions while you’re servicing your clients remotely (including providing telehealth services*), provided you and your practice are authorised by law and your registration body and/or association to do this.

We recommend you stay in contact with your relevant registration body and/or association to ensure you’re staying informed of relevant updates or changes that may be announced. Visit the Department of Health website which provides some definitions of what constitutes telehealth services.

If you have any questions or concerns about your coverage, please contact Aon on 1800 805 191.

The above is intended for general information purposes only and not to be relied upon as legal advice. It is current as 2nd April 2020 and may be subject to further updates, however Aon takes no responsibility for providing either comprehensive or up to date information. It also makes no representation as to the accuracy of information received from third parties or in respect of any views expressed by Aon which relate to decisions of third parties (such as your insurer). Please contact Aon on 1800 805 191 if you have any queries.

*Please note that we have been advised that Private Health Funds are not paying benefits for massage under Telehealth.

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