Members of Massage & Myotherapy Australia are required to act in accordance with the Association’s Constitution, Code of Ethics and Standards of Practice and the National Code of Conduct for Health Care Workers in your state or territory.
Members will observe the highest standards of ethics, integrity and professional conduct. Ethical behaviour is not simply compliance with legal requirements; it extends to honesty, equity, integrity, and social responsibility in all dealings. It is behaviour that holds up to disclosure and to public scrutiny.
Members and the public can register a complaint with Massage & Myotherapy Australia at any time. Massage & Myotherapy Australia encourages members and clients to make a formal complaint so that the matter can be investigated and heard by the relevant legal authority or jurisdiction. The National Ethics Committee which is appointed by the Association’s Board can also hear or refer such matters.
Matters that are of a serious nature will be referred to the police and/or appropriate authorities. Complaints can also be made to any of the Health Commissioners in any State or Territory (see below).
Victoria Health Complaints Commissioner
Freecall™ 1300 582 113
New South Wales Health Care Complaints Commission
Freecall™ 1800 043 159 (within NSW)
Queensland Office of the Health Ombudsman
Freecall™ 1800 077 308 (within Queensland excluding Brisbane)
Brisbane 133 646
South Australia Ombudsman SA
(08) 8266 8699
Western Australia Health and Disability Services Complaints Office (HaDSCO)
1800 813 583 or (08) 6551 7600
Tasmania Health Complaints Commissioner
Toll free 1800 001 170 (within Tasmania)
ACT Human Rights Commission Complaints Commissioner
(02) 6205 2222
Northern Territory Health & Community Services Complaints Commission
Toll free 1800 004 474 or (08) 8999 1969